Technology has been ruling in the present era. No aspect of life and business is remaining untouched from it. The insurance industry is no exception. The latest technology is artificial intelligence which is adopted on a large scale by almost all industry. In the insurance industry of India, HDFC ERGO General Insurance Company is the second company to embrace it and enhance the customer experience of its clients. Bajaj Allianz General Insurance is the first Indian insurance company to launch this Chatbot. Its Chatbot is known as ‘BOING.’
Within a short span of time, HDFC ERGO has grown exceptionally and is today, reputed as the third largest non-life insurance provider from the private sector. The brand has been continually striving to enhance the experience of its customers by simplifying things as much as possible. Going forward in this direction, the insurance provider launched its own Chatbot ‘DIA’ on Google Assistant. The Chatbot is enabled by Artificial Intelligence, i.e., AI and runs on Amazon voice platform, Alexa.
The Chatbot is indeed a revolutionary feature in the niche of customer assistance. Using it, the customers can quickly assess all information regarding their insurance policies. They can also put forward their query using voice commands and get the right information. For better understanding, let us take an example. Suppose you need to find the nearest HDFC ERGO branch or its nearest network hospital, you can directly ask the Chatbot and get the answer. The service is so seamless that you can even ask for a copy of your insurance policy and be assured of getting it on your registered email as per the rules and regulations.
The Chatbot service will remain open to the customers 24/7. All one needs to do is go to Google Assistant and issue the voice command- “Ok Google, Talk to HDFC ERGO.” The service not only recognizes voice command but also identifies queries through device keyboard inputs. The service can be assessed from laptop, Smartphones or any other device in which Google Home with Google Assistant is installed. In case it is not present, you can easily download and install it for an exceptional experience.
Ritesh Kumar, Managing Director and CEO, HDFC ERGO, spoke about this latest development of the brand. He commented, “At HDFC ERGO, the customer is at the core of all that we do and hence we are always exploring new trends and opportunities to ensure we reach out and offer the best experience possible. Leveraging newer platforms, like Google Assistant, to help provide customers with richer experiences and simplified solutions therefore, becomes imperative for us. The integration ‘DIA’ with Google Assistant is a step in this direction to reach out to the large and wide spread audience who have mobile devices and engage with them to provide a 24/7 support for all their general insurance related queries.”
In India, even though text-based chatbots are still in the early stages, Voice activated Virtual Assistants and bots have already made their presence felt. The phenomenon can be easily understood because of its distinct advantages. Since voice communication comes naturally to human beings; any voice interface will have the power to provide a more intuitive and engaging experience. Moreover, giving a voice command takes far less time and effort than typing in the texts.
It is because of this ease that a survey indicated the penetration of Digital Voice Assistant (DVA) crossing the penetration rate of the United States, United Kingdom, Germany, China and Brazil. According to experts, the results strongly indicate that many Indian organizations will leapfrog text chatbots to board the voice bots bandwagon directly. Already, 39% of the online Indian population is expected to be using the DVA by the end of 2018, going by the 2018 Digital Consumer Survey by Accenture.
HDFC ERGO has long ago recognized the power of technology. It started experimenting with the AI-enabled Chatbot, DIA on Google Assistant from October 2017 by using them for their banking services. Now it has been integrated into their insurance services as well. The move has definitely raised the bar for an enhanced customer service experience. The future success of it would depend mainly on the brand’s ability to localize. However, for the present, HDFC Ergo has leaped ahead and pleased its customers to a whole new level.
Integration server and web methods – connecting businesses across the globe
The whole business environment and the network is becoming complex day by day. To retain in the industry business has to strive by providing proper value to the consumers and there must be a proper balance between processes and the products of the business. In the cutthroat competition, this concept has become very difficult but the enterprises have to ensure that all the processes and networks are connected to the business and this can be done with the help of integration server in web methods. Maintenance of this platform will help in ensuring consistency and will make sure that all the goals are achieved effectively and efficiently. This invention and introduction have been highly helpful throughout the whole process.
The web methods can be described as the cloud-related platforms that will help in providing integration services to the businesses so that all the activities of the businesses are integrated and coordinated all the time. The whole data will be stored on the cloud-related systems and can be accessed at any time of the whole day. The related parties like suppliers and middlemen will have proper access to the information and there will be no need to have any kind of authorization. There are several benefits which the platform provides and which turn out to be the reasons behind its success.
Some of the most important services provided by the system have been mentioned as follows:
-It helps in providing services based upon the cloud-related systems: This is the most important service provided by the web integration systems. Web methods help to provide cloud-related services to the business enterprises that will allow them to have a backup of the data which can be accessed by anybody at any point of time.
-It helps in automatically updating the information: The web methods with the help of artificial intelligence will help in automatically updating all the information on the cloud platform. Ultimately it will help in decreasing the chances of errors and will increase the efficiency of the overall process.
-It will help in creating a great network: The implementation of this concept will allow the businesses to be prepared with the shift from traditional setups to the modern ones. It will also ensure that all the cloud-based systems can be accessed by the authorized people at any point of time and from anywhere.
-It will help in providing cloud-related ready application solutions: The web methods integration platform will also help to provide applications which are cloud-ready. It will also help to serve all the needs of the consumers and such products can be marketed very easily for sale.
Introduction of web methods integration systems will also help to ensure that all the processes and applications are integrated all the time and help to provide the best quality services. Apart from this the web methods integration server also helps to provide time to time upgrades so that all the bug fixes are dealt very easily and application is kept all the time up to date.
The Use Of A Rotary Moulding Machine!
The rotary moulding machine is indeed a soft biscuit formation system with novel idea architecture. All the elements, gestures, devices, and their external appearance have also been refurbished. It was developed to reduce its total size with the subsequent benefit of facilitating washing, roller shift, modification, feeding, and product vision test operations.
Rotary molded biscuits being made basically from some kind of soft dough, varying from thinly sandwiched items to all forms of shortcuts to shortbreads and even those recognizable lines which, while their names were engraved throughout the biscuit face and therefore not embossed in detail, are simply soft dough biscuits.
The castellated pressing roll (1) removes the kibbled dough first from the hopper and forces it onto the moulding roll (2) so complete the outlines of the etched moulding roll. The remover knife working upon this molding roll surface extracts surplus dough and can then be transferred to just the hopper by adhering to the sheet of obligation in the shape of a “blanket.”A rubber-coated roll (3) presses the woven unending removal platform against the molding roll as well as extracts the dough chunks from the gravure impressions throughout the molding roll. The removal web ends in a “nose bit” which allows the dough chunks to be moved to the reverbed web and, from there to the oven band.
For the structure, design, and better surface, as well as the form of dough quality, all the dies mostly on rotary molding sheet, must be regarded on one’s terms.
A rotary molder’s control systems roles benefit from such a controlled configuration of the input values, which is the distance between the pressing and molding sheets, the positioning of the sharpener, the tension between the molding sheet as well as the rubber sheet, the variable speed between some of the molding strip as well as the extraction site and the automatic biscuit production line.
Rotary Moulding Process
The extraction web becomes pushed against all the molding sheet by growing the rubber sheet energy to make suction to remove the dough clusters from the marks in the molding sheet. The system of extraction ends in a section of the nose, allowing the clusters of dough to be moved to the panning site.
This can be achieved by moving the pieces of the dough throughout a rotating spindle sheet that is placed between the web of extraction as well as the web of panning. The stiffness of the rubber sheet shore normally varies from 65-70, as well as the lower the level the gentler the rubber, and that the higher the inclination to “tail” the dough portion.
The rotary mold build
Allowing a “blanket” with dough to stick to the sheet is the characteristic of that same castellated forcing sheet, however, the extent of this “castellation” is unnecessary, as the dough will rotate on the sheet for 15 – 20 mins. The key role is to force the kibbled dough further into moulding sheet’s etchings and also not to continue the recycled dough inside the hopper, capturing air, hardening the gluten by combining it “secondary.” By varying the pitch of the castellation, a decrease in stress is exerted on the etched moulding plate, which leads to “original” mixing and inserting including its dough parts.
Who Watches the Watchers? HR Accountability Can Transform Workplace Environment
Accountability is one of the most important requirements of answerability. It is the opposite of responsibility and offers criteria to assess performance. In general, the human resource manager holds other employees accountable for their duties.
From hiring, coaching, training to motivating and retaining employees, a human resource manager has a variety of roles to play. They watch over all employees to ensure they match up to their responsibilities.
But who watches the watcher?
Do organizations have a system that can audit HR departments? Who holds HR managers accountable? Let’s delve into the details to find out the answers to these questions.
Why HRM Accountability is Important
Human resource management has the purpose of promoting and supporting the goals and mission accomplishment of an organization. The HR manager must follow a structured framework to support the organization’s mission and objectives within the borders of rules, laws, and regulations.
Jack Phillips –a famous author of the book “Accountability in Human Resource Management HRM,” has talked about the payoffs of measuring HR responsibilities. Some of the top reasons he has mentioned:
- Identifying the contribution of human resource management to organizational effectiveness
- Determining whether a human resource manager is accomplishing objectives of the company
- Identifying the strengths and loopholes of HRM processes
- Calculating the ROI (return on investment) in HRM programs
- Determining if HRM programs or policies justify resource investment
- Establishing a database to help management in making critical decisions about human resource management
Accountability Roles of HR Managers
Typically, HR managers are directly accountable for the impact of human resource management decisions and also responsible for regulatory compliance of the actions. However, both HR managers and HR staff have shared accountability.
The HRM accountability system guided by OPM (Office of Personnel Management) that helps organizations assess the performance of HR managers. The system guide provides a framework with established policies that include values of fairness, equity, and openness. Moreover, it has criteria that help firms evaluate how HR managers should perform as a functional expert and how they administer and support employees.
How HR Accountability Helps Transform the Workplace Environment If HR managers are aware of the fact that they are accountable for their responsibilities, they can facilitate a transition by redirecting their efforts in many areas. They can help transform the workplace environment by;
- Focusing more on shaping values than designing programs
- Becoming actively involved in the HRM goals and strategies developed to support the organization’s mission
- Ensuring effective communication of the policies to employees
- Acting as a consultant on issues, to help and encourage staff to give their best
- Simplifying, streamlining, or automating HRM processes such as classification and staffing
- Providing employees with accessible information, on-board support, and online diversity training
Overall, accountability is an essential aspect of every field. And when people know they are answerable for their actions, it adds to their sense of responsibility. HR managers, in this regard, need to follow an HRM framework to fulfill their duties and promote a thriving work environment.
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